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ECOAUSTRAL
OFFER: GENERAL TERMS AND CONDITIONS
Note: To complement the following information detailed
trip itineraries can be seen in the web site ecoaustralchile.com.
1. The Land Cost:
For EcoAustral the price for the land portion of the trip
is called Land Cost and includes:
All accommodations in hotels, inns, refugees, camps and
tents; ground transportation in private vehicles or domestic
buses depending on the itinerary (which is detailed in
the web site ecoaustralchile.com) including reception
& transfer from the nearest airport; meals in the
field as specified in each program, except for those meals
in cities or towns where the travelers will feel inclined
to make their own choices; all trekking, horse-riding,
diving, marine and river arrangements in the field (as
specified in each program) including group equipment,
permits and mules or pack horses if specified; Entries
and park fees; Leadership including bilingual speaking
guides in all our fixed departures trips.
Domestic and international airfares are not included and
they can be arranged by our company on request. The only
exceptions will be, when it is specified on the itinerary
as included.
Please refer to the trip itinerary for detailed information
on what is included and not included in the Land Cost.
2. Accommodations:
The prices correspond to accommodations in a share basis.
If the passenger is travelling alone and there is no one
with whom to share, or if wishes single accommodation,
then he(she) will be asked to pay the Single supplement
Fee listed as SWG in the Price-List. Accommodations in
hotels are based on double or triple occupancy. Accommodation
in tents are based on double occupancy with the exception
of mountaineering expeditions where the traveler might
have to share the tent with more than one mate.
The hotels in Santiago and major cities are rated 3 to
5 stars with private bathrooms in most cases. In other
cases, mainly towns and minor villages, the Inns, Residencies,
Refugees or Cabañas selected provide private or
common bath and shower facilities. The criteria for picking
out the accommodations is a mixture of: comfort, hygiene,
security, location local atmosphere and practices directed
to reduce eventual environmental impacts.
3. Meals:
All meals on the field are included as well as all others
to be taken in places such as National Parks where the
travelers will not be able to purchase their own food
or where we consider it is not recommendable to do so.
Please refer to each trip itinerary for information on
which meals are included and not included.
4. Equipment:
Quality camping equipment, including tents and cooking
gear is provided. A detailed list of recommended clothing
and suggested personal equipment will be provided to the
traveler. Common camping equipment excludes sleeping bag.
5. Insurance:
The client must accept full responsibility for insurance
up to limits, which the client may deem necessary. This
insurance must cover personal accident, medical expenses,
air ambulance, loss of effects, repatriation costs and
all other expenses which may arise as a result of loss,
damage, injury, delay or inconvenience occurring to the
client. It is compulsory that all clients have personal
travel insurance. When obtaining travel insurance, the
client must ensure the insurer of the type of travel to
be undertaken, especially when "adventure activities"
are included in the trip.
The client is advised strongly to take out cancellation
and curtailment insurance.
6. Medical & Health:
It is indispensable that persons with medical problems
make themselves known to us well before departure. The
trip leader has the right to disqualify anyone, at any
time, during the trip if he feels the trip member is physically
incapable and/or if a trip member’s continued participation
will be detrimental to the individual involved or the
group. Refunds are not given under such circumstances.
Because of the fact that Hospital facilities for serious
problems are often unavailable because of distance and
the evacuation can take time, also can be difficult and
expensive, it is that we assume no liability regarding
provision of medical care at any time during the trip.
7. Physical and/or Technical Certificates:
These certificates are issued in addition to the general
medical certificate and are asked to secure a safe accomplishment
of the activities included on certain specific mountaineering
and kayaking trips.
Physical Certificate: The following programs will
require the passenger to be physically qualified to be
accepted on the trip. This is not a technical demand but
a provision towards the physical condition of the participant
and the enforcement to be accomplished during the excursion:
High Mountain Trips, Long Trekking Trips, Horseback Riding
Trips, Trips considering any kind of diving, Sea Kayak
Trip, any other program requiring high level of physycal
effort and/or resistance.
8.- Responsibilities of Trip Members:
- Trip members are responsible for understanding the conditions
implied in the Trip Itinerary and selecting a trip which
is appropriate to their interests and abilities; for bringing
appropriate clothing and equipment as advised in the equipment
list; for following normal standards of personal hygiene
in order to lessen risk of traveler’s diseases; for
following normal social behavior patterns with fellow
trip participants; for acting in an appropriate and respectful
manner in accordance with the customs of areas visited;
for completing the itinerary as scheduled (or as adjusted
in the field as necessary).
- Normally the travelers will be asked to carry a day-pack
containing the extra personal belongings they wish to
take such as: camera, glasses, extra clothing, etc. Ascents,
travelers will be asked to carry their own personal items
including back pack, sleeping bag, pad, daily box-lunch
and others.
- In camping trips, the cooking and the cleaning will
be the responsibility of the guiding Staff.
- Reasonable changes may be made in the itinerary due
to weather conditions or if judged to be in the best interest
and well being of the participants.
9. Booking Information
- Reservations and Payment:
To make a booking client should adjust to the following
requirements and procedures:
35
DAYS before the day of arrival: 50% of the total value
of your travel program when the reservation is confirmed.
15 DAYS before the day of arrival: The balance (50%) should
be paid 15 days before the date of arrival.
- Cancellation and Refund Policy:
Cancellation of booking will cause the following withdraw:
BETWEEN 35 AND 15 DAYS BEFORE THE DATE OF ARRIVAL: If
the reservation is canceled the guarantee will be returned
less 50% of the value of the guarantee.
BETWEEN
14 AND 1 DAY BEFORE THE DATE OF ARRIVAL: If the reservation
is canceled, the guarantee will not be refunded.
Exceptions
can be established for some travel programs according
to their special characteristics but that situation will
be clearly established in the respective program descriptions
in the web site and Catalogs.
We therefore recommend you to take out travel insurance
to safeguard against cancellation and curtailment.
Ecoaustral reserves the right to cancel any trip due to
insufficient sign-up, which makes the trip economically
unfeasible for us to operate. In such a case you will
be given full refund of the amounts paid to Ecoaustral
by you. Ecoaustral will not be responsible for additional
expenses incurred by you in preparing for the trip (i.e.,
nonrefundable air tickets, visa fees, equipment, medical
expenses, etc.)
10. Payment Procedure
In order to make a payment to EcoAustral, you can use
the following ways:
1) TELEX TRANSFER SWIFT
This way we suggest you on first place since it is more
secure and no third parties different than your bank take
part in the payment procedure. You have to consider that
the bank will charge you a commission. The way to do it
is:
PAYMENT MUST BE MADE IN DOLLARS BY TITLE OF THE COMPANY
COMPANY
NAME: INVERSIONES Y TURISMO DE INTERESES ESPECIALES
S.A.
BANK: CITIBANK
ACCOUNT NUMBER: 0 - 841353 - 50 - 1
DDA: 10999073
SWIFT: CITICLR1
-
Be sure to specify on the payment details your full name,
the excursion name, code and date(month/year) in order
us to know from whom we are getting the money.
- Once you are done with your bank, please send us a fax
with the SWIFT form you keep in order to let us know you
have already paid so we will immediately secure a space
for you. Normally, from the moment your bank issues the
SWIFT until we receive the money it can pass a week or
more so your fax is essential.
2) CHECK
This is also a good way when you have well known Courier
Company near from you. Check before sending whether the
Courier Company of your choice has a branch office in
Chile. Only with an official representative in Chile you
will be able to keep track of your correspondence in case
something happens. The following companies are represented
in Chile: DHL, EMERY WORLDWIDE, TNT EXPRESS and FEDERAL
EXPRESS.
We will only accept official Bank Checks and reserve the
right to reject a check when it is not accepted by our
bank. We will let you know when we received the check
and when it was proved to be good, only from that moment
your reservation will be hold definite.
3)
CREDIT CARD
If
you want to pay by credit card, you must ask us for specific
instructions to our email info@ecoaustralchile.com.
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