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-QUESTIONS
AND RESERVATIONS
They can proceed through this web site usibg the respective
forms or:
Via FAX: 56-2-2741511
Via Telephone: 56-2-2049363
Via regular Mail: ECOAUSTRAL, Hernando de Aguirre
1549, Providencia, Santiago, Chile.
- MODALITIES
EcoAustral has decided to gradually introduce travel program
offers to the world, with nature and cultural destinations
that share the quality service approach and environmental
and cultural responsibility applied by EcoAustral to its
own suppliers in Chile. There are two modalities:
- To select Regular Programs, as they are presented,
filling out the corresponding form and proceeding in the
way indicated.
- To design a Tailor-made Program, sending the
corresponding form, and starting the process as indicated.
NOTE: WE WOULD BE THANKFUL IF YOU COULD AVOID SENDING
THESE FORMS TO US UNTIL YOU ARE SURE OF YOUR DESTINATION
SO AS TO MAKE THE BEST USE OF YOUR TIME AND OURS.
- REGULAR PROGRAM RESERVATIONS
SELECTION:
In the first place you can select them by DESTINY,
ACTIVITY or by SEARCHING
WORDS or CONCEPTS that indicate your aspirations
or expectations of the trip.
Please remember that these programs DO NOT INCLUDE
air transport to and from Chile, or within your own country,
as well as hotels in Santiago, unless otherwise indicated.
Nevertheless, we can arrange such reservations for you
if you so desire and make this clear when sending your
pre-reservation.
PRE - RESERVATION
When you have made your selection and know clearly who
will travel and when, you should proceed to fill out the
pre-reservation form, following the instructions that
are indicated there.
RESERVATION
We will answer your pre-reservation through the Operator
concerned, to confirm the program’s feasibility,
and it will be considered a firm reservation only once
this has been agreed between you and EcoAustral. Then
you must carry out the prepayment with a credit card (Web
payment), or a deposit on the indicated account.
The corresponding Operator will identify itself and will
send its data as regards e-mail, fax and telephone numbers.
CONDITIONS:
We request you to remember the GENERAL
TERMS and CONDITIONS of ECOAUSTRAL’S SUPPLY, and
the SPECIFIC CONDITIONS and PRICES indicated in
each Program, before confirming your reservation, because
they are the basis of your agreement with EcoAustral.
Your reservation will only be confirmed once our bank
receives your pre-payment or total payment deposit, according
to the case.
We will send you an e-mail or fax to confirm the address
that you have indicated.
VOUCHERS AND TRANSPORT
Once you have completed the total payment of your trip,
according to the terms and conditions that have been agreed
upon for the chosen program, we will send you the vouchers
(service orders) and the tickets that your program involves,
to the address you have indicated, as well as the detailed
Itinerary, including complimentary welcome service if
you confirm it.
Then you will be able to begin your trip, using the means
of transport you have reserved on your own or through
EcoAustral.
- TAILOR-MADE PROGRAM RESERVATIONS
DESIGN
In the first place you must design your own trip, including
the Itinerary and Activities that you would like to do
in the destination countries.
You must indicate in addition the means of transport that
you would like to use.
PRE – RESERVATION
Once you know clearly the Itinerary, Activities and means
of transport that you wish to choose, as well as the number
of passengers and the dates of the trip, you should fill
out and send us the respective pre-reservation form, following
the instructions that are indicated there.
Do not forget to indicate if you need any transport as
well as hotel reservations in Santiago or other intermediate
cities before arriving at the final destinations.
RESERVATION
We will respond to you through the corresponding Operator
to confirm the feasibility of your pre-reservation and
the respective price quote. This will only become a confirmed
reservation once it has been agreed between you and EcoAustral,
and you have carried out the prepayment with a credit
card (Web payment) or a deposit in the bank account indicated.
The corresponding Operator will identify itself and send
you its data as regards e-mail, fax and telephone numbers.
CONDITIONS
We request you to remember the GENERAL
TERMS and CONDITIONS of ECOAUSTRAL’S SUPPLY, and
the SPECIFIC CONDITIONS and PRICES indicated in
your Program, before confirming your reservation, because
they are the basis of your agreement with EcoAustral.
Your reservation will only be confirmed once our bank
receives your pre-payment or total payment deposit, according
to the case.
We will send you an e-mail or fax to confirm the address
that you have indicated.
VOUCHERS AND TRANSPORTATION
Once you have completed the total payment of your trip,
according to the terms and conditions that have been agreed
upon for the chosen program, we will send you the vouchers
(service orders) and the tickets that your program involves,
to the address you have indicated, as well as the detailed
Itinerary, including complimentary welcome service if
you confirm it.
Then you will be able to begin your trip, using the means
of transport you have reserved on your own or through
EcoAustral.
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