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- CONSULTATIONS AND RESERVATIONS

Consultations and reservations can be done by using this Web site’s corresponding forms, or via:

Fax: 56 2 2741511.
Telephone: 56 2 204 9363.
Regular mail: ECOAUSTRAL, Hernando de Aguirre 1549, Providence, Santiago, Chile.


- MODALITIES

In this section you will be able to choose, design, consult and order your trip to THE GREAT SOUTH PARK.

You have a choice between these two modalities:

- To select Regular Programs, as they are presented, filling out the corresponding form and proceeding in the way indicated.
- To design a Tailor-made Travel Program, sending the corresponding form and initiating the process indicated.

NOTE: WE WOULD BE THANKFUL IF YOU COULD AVOID SENDING THESE FORMS TO US UNTIL YOU ARE SURE OF YOUR DESTINATION SO AS TO MAKE THE BEST USE OF YOUR TIME AND OURS.


- GENERAL PAYMENT PROCEDURES

EcoAustral accepts the following payment procedures:
- Deposit in EcoAustral’s bank account in dollars, which is indicated to the client in the reservation process.
- Payment through credit card, for which the client must send a Fax properly signed, authorizing the charge to card number.
- Payment with checks, which should be sent to EcoAustral via Courier or certified air mail.
- Any other procedure suggested by the client and formally accepted by EcoAustral.

- REGULAR PROGRAM RESERVATIONS

SELECTION
In the first place, these can be selected by DESTINY, ACTIVITY or by SEARCHING WORDS or CONCEPTS that indicate your aspirations or expectations of the trip.

Please remember that these programs DO NOT INCLUDE air transport to and from Chile or within your own country, as also hotels in Santiago, unless otherwise indicated. Nevertheless, we can arrange such reservations for you if you so desire and make this clear when sending your pre-reservation.

PRE - RESERVATION
When you have made your selection and know clearly who will travel and when, you should proceed to fill out the pre-reservation form, following the instructions that are indicated there.


RESERVATION
We will answer your pre-reservation through the Operator concerned, to confirm the program’s feasibility, and it will be considered a firm reservation only once this has been agreed between you and EcoAustral. Then you must effectuate the prepayment with a credit card (Web payment), or a deposit on the indicated account.

The corresponding Operator will identify itself and will send its data as regards e-mail, fax and telephone numbers.


CONDITIONS:
We request you to remember the GENERAL TERMS and CONDITIONS of ECOAUSTRAL’S SUPPLY, and eventually the SPECIFIC CONDITIONS of the selected program, before carrying out the confirmation of your reservation, because they are the basis of your agreement with EcoAustral.

Your reservation will only be confirmed once our bank receives your pre-payment or total payment deposit, according to the case.

We will send you an e-mail or fax to confirm the address that you have indicated to us.


VOUCHERS AND TRANSPORT
Once you have completed the total payment of your trip, according to the terms and conditions that have been agreed upon for the chosen program, we will send you the vouchers (service orders) and the tickets that your program involves, to the address you have indicated, as well as the detailed Itinerary, including complimentary welcome service if you confirm it.

Then you will be able to begin your trip, using the means of transport you have reserved on your own or through EcoAustral.


- TAILOR–MADE PROGRAM RESERVATIONS


DESIGN
First of all, you must design your own trip, including the Itinerary and Activities that you would like to do in Chile and the means of transport you want to use, taking into consideration the regular information provided on this Web site about Territorial Destinations, Programs and Activities, which will give you an idea of our offer and the possibilities open to you.


PRE – RESERVATION
Once you know clearly the Itinerary, Activities and means of transport that you wish to choose, as well as the number of passengers and the dates of the trip, you should fill out and send us the respective pre-reservation form, following the instructions that are indicated there.

Do not forget to indicate if you need any transport as well as hotel reservations in Santiago or other intermediate cities before arriving at the final destinations.


RESERVATION
We will respond to you through the corresponding Operator to confirm the feasibility of your pre-reservation and the respective price quote. This will only become a confirmed reservation once it has been agreed between you and EcoAustral, and you have carried out the prepayment with a credit card (Web payment) or have effectuated the respective deposit in the bank account indicated.

The corresponding Operator will identify itself and send you its data as regards e-mail, fax and telephone numbers.


CONDITIONS
We request you to remember the GENERAL TERMS and CONDITIONS of ECOAUSTRAL’S SUPPLY and also consider eventual specific terms for your particular tailor made program opportunely informed to you.


CANCELLATION
Cancellations will adjust to the terms specified in the General Terms and conditions of EcoAustral’s supply and also to the specific conditions required for your program.

Your reservation will only become a confirmed reservation once our bank receives your pre-payment or total payment deposit, according to the case.

We will send you an e-mail or fax to confirm the address that you have indicated.


VOUCHERS AND TRANSPORT
Once you have completed the total payment of your trip, according to the terms and conditions stipulated for the chosen program, we will send you the vouchers (service orders) and the tickets that your program involves, to the address you have indicated, as well as the detailed Itinerary, including complimentary welcome service if you confirm it.

Then you will be able to begin your trip, using the means of transport you have reserved on your own or through EcoAustral.